The Pacific Controls 24x7 National Life Safety system supports real time monitoring of private and government buildings for fire, lift and emergency alarms providing a 21st century solution for this critical municipal responsibility. This innovative system allows all authorized persons to access relevant and up-to-date information at any time from almost any web-enabled device, whether they are at the emergency service headquarters or attending an incident. It also provides dispatchers with a detailed view of the location and readiness of all the emergency service vehicles at all times. Using state-of-the-art M2M technology, and a world-leading 24x7 Command Control Center (CCC) on a cloud computing platform, this wireless system replaces the out-dated terrestrial line based system to deliver faster response times and higher efficiency. Virtual software robots, called , are created by the platform and dispatched to resolve any problems identified; so traditional maintenance is managed pro-actively by the system and substantially reduces operating costs.
In 2008, Dubai Civil Defence and Pacific Controls together embarked on a project to enhance life safety and national security in Dubai, United Arab Emirates, by implementing the 24x7x365 National Life Safety systems through a 24x7 CCC. On completion of the project, every private and government building within Dubai will be monitored for fire, lift safety, and emergency alarms using state-of-the-art M2M technology. Over the next 5 years, a total of 60,000 buildings are to be connected to the central control room that will perform remote monitoring. Eventually, every building in the entire Emirate of Dubai can be expected to be monitored 24x7.
The 24x7 Direct Alarm System is an integral part of the major alarm monitoring network upgrade which has been undertaken. This deployment has streamlined the fire alarm monitoring and the information transmission path to the Dubai Civil Defence dispatch center, allowing the fire service to focus more on fire prevention and timely emergency response. The deployment of this solution through close collaboration between Pacific Controls and Dubai Civil Defence has not only improved the response time of first responders but also reduced the number of fire incidents in Dubai.