Dynamics CRM

Support your customer relationship management strategy

Dynamics CRM

Microsoft Dynamics® CRM , hosted by PCCS, provides your business with a powerful online CRM tool to support your customer relationship management strategy. Easy to deploy and customizable, PCCS-hosted Microsoft Dynamics® CRM service allows you to gather, in a single application, information from a variety of sources giving you a real-time global view of your business, from leads to after-sales.

Key features include sales process automation and management, customer service automation, organizing and coordinating marketing campaigns, workflows & approvals, reports and personal dashboards, integration via web services and mobile access.

Benefits of using PCCS-hosted Dynamic CRM to Manage the Sales Process, Marketing & to offer excellent Customer Service:

Leads
  • Keep track of every sales prospect
  • Establish follow-up processes and automated lead routing
  • Keep existing customers informed of new offerings
Accounts
  • Manage existing customer data
  • Track activity and interaction for each account
  • Cultivate customer relationship with targeted communications
Workflow
  • Automate sales activities
  • Improve lead handling and routing
  • Improve team collaboration by synchronizing CRM with Outlook
Analytics
  • Analyze sales performance in real-time with advanced dashboards
  • Track sales pipeline
  • Use built-in reports to forecast sales
Mobility
  • Access data through web-enabled devices
  • Stay connected and respond to your customer while on the road
  • Improve productivity level using real-time data anywhere, at anytime
Leads
  • Turn customer data into competitive advantage
  • Predict customer behaviors based on preferences and interactions
  • Create intelligent lists to identify potential customers
Planning
  • Plan, execute, and optimize each marketing activity
  • Measure interest level and quickly track response rate
  • Focus your efforts on the most effective marketing channels
Workflow
  • Enhance productivity level using personal, team or organizational workflows
  • Create and manage budgets, monitor costs, and track campaigns
Analytics
  • Generate real-time performance reports
  • Evaluate results to properly fine-tune your campaigns
  • Identify trends and forecast performance
Mobility
  • Access real-time data through web-enabled devices
  • Create or update marketing campaigns anywhere, at anytime
  • Analyze, update, and assign leads while on the road
Leads
  • Enhance productivity by accessing customer data through a single application
  • Manage cases across multiple channels, including phone, email, and in-person
  • Keep track of your priorities by labeling cases by level of importance
Scheduling
  • Get instant and real-time information on the number of issues being resolved
  • Know how many and which representatives are involved with specific issues
Workflow
  • Standardize support activities with automated routing, queuing, and escalation
  • Automatically assign cases to specific agents
  • Improve team collaboration by synchronizing CRM with Outlook
Analytics
  • Monitor processes with dashboards and scorecards
  • Use historical and predictive analytics to raise customer satisfaction
  • Track and measure service performance
Choose your Package

Access Rights

Storage Space

Email Router

Outlook CRM Toolbar

CRM Web Access

Customized Work Space

Workflow Tools

Sales Module

Marketing Module

Customer Service Modules

Reporting Tools

Multi-currency support

35+ languages supported

Hosted at Tier III Data Center in UAE

DigiCert SSL

Pricing (per user/month)

All services are charged on a monthly subscription basis
Professional

Online & Offline

20 GB

AED 275

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+971 4 815 3700
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