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Managed IT Services

For companies who want to retain control of their applications, but would like to outsource maintenance of their systems, JADC provides Managed IT Services. JADC staff monitor and manage clients’ IT infrastructure including servers, network, hardware, operating system and applications, all protected by managed security. Customers can use a support desk that is staffed 24x7x365 with a single point of contact for service and support requests.

Windows OS and Red Hat Linux operating systems can be monitored and managed, including installation and configuration, backups, fixes, patches and updates as well as tuning and optimization.

JADC domain experts can also undertake the management of applications and databases, with a range of managed services:

  • Active Directory: design and implementation, migration, ongoing management, AD backups
  • Exchange Server: design and implementation, migration, mobile email service (Blackberry, Windows active sync), Exchange clustering, Exchange backups and on-going management
  • Sharepoint: design and implementation, migration from earlier versions, SharePoint clustering, SharePoint backups, on-going management
  • SQL Database: design and implementation, migration, SQL server clustering, SQL server backups, on-going database management
  • Lync Server: design and implementation, on-going management and backups
  • Apache and IIS: installation and configuration, on-going maintenance
  • Oracle: design and implementation, database backups, Oracle clustering (RAC), on-going database administration
  • In addition, JADC staff takes on the responsibility of providing managed services that include designing and implementing backup, storage, security, network, application and system administration services. The managed services can be backed by stringent SLAs if required.

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