Installation & Use

Pacific Controls ICT Enabled Managed Services for Business Process Integration can easily be connected to existing installations, including chillers, lighting systems, generators, test equipment and maintenance vehicles.

A Pacific Controls engineer will survey the site and install a data panel that gathers information from the device and sends it to the Galaxy platform via an M2M unit. The panel can collect data from any number of sensors at the site, using any standard or legacy protocol. These units are low-cost single SIM devices that have a very small footprint; they are designed for ease of installation and are supplied ready for use. Once the panel is in place, it will send data continuously without further intervention. This data is collated and analysed using the data mining tools on the platform to generate a wide variety of graphs that are available on any web-connected device to all authorised staff. They show real-time data including: trend lines, usage patterns and other relevant variables.

As the application is scaled up, and the detailed requirements are fully understood, the company’s own service team can be trained to install the panels as part of their routine service calls, with support from Pacific Controls. Once suppliers have experienced the full benefits of using the Pacific Controls Managed Services for Critical Assets Monitoring, the M2M units can be built into new models of the equipment so that real-time information is available to the manufacturers from the moment of installation.

The Service is Tailored to Users’ Needs

Pacific Controls ICT Enabled Managed Services for Business Process Integration can be customised to the needs and preferences of any organisation. It uses the Galaxy platform, which is built from modular application components and is therefore extremely adaptable.

The framework is flexible and scalable, making it possible to add or reduce functionality based on the business processes and key performance indicators relevant to the ecosystem being managed. The platform offers an open API so that third-party developers can produce custom applications and integrate them with the managed services.

The managed services are not restricted to particular analytical methodologies, reporting formats or data visualisation structures. Over the whole process from data acquisition and mapping, through developing complex equations, creating diagnostic rules and analysing the data, to visualisation and reporting, the service allows users the freedom to make use of the data in the way that suits them best.

The managed services provide a tailored view of the platform and its data to meet the needs of any type of user, whether they are a technician, a manager or a software developer. The user collaboration tools offer more interaction facilities than any other software of its kind. User groups can be created to provide group messaging, including chat and off-line messaging. By default, every user has a blog on which they can comment on the charts and graphs they see.