Managed Services for Vending Machines

Vending machines have become more sophisticated in recent years. They have progressed from supplying snacks and beverages in return for coins to delivering train and lottery tickets, consumer products (including jewellery, gold and gems); and from requiring coins to taking credit and debit cards, working with mobile phones and near-field communications devices. When vending machines are not working, their owners are losing money and this, in turn, affects the manufacturer's sales. For the business model to be successful, vending machines must be restocked before they are emptied of goods and any faults must be rectified swiftly.

Manufacturers of vending machines can use the Pacific Controls’ Managed Services to offer their customers a remote, real-time 24x7 monitoring service to keep their machines earning money at all times.

A small M2M device is placed in the vending machine where it connects the non-IP devices and equipment to the IP network infrastructure. This connects to a rich application server on the Galaxy 2021 Platform with an efficient web-enabled user interface specifically designed to perform functions such as: remote control, alarm handling, processing of business rules and data logging, and to provide data services to other applications and systems.

This will keep the owners informed about how much money the machines are taking and allow them to compare revenues for different machines and different locations with the click of a mouse, so that they can quickly find out which machines and which contents are most profitable and reposition machines, or change their contents, so as to maximize revenues. Using Pacific Controls” Managed Service equips vending machines to ‘find’ and ‘talk’ to the nearest replenishing depot or vehicle, so that machines are refilled before popular products run out, which helps to boost customer satisfaction and company revenue for both low and high-value goods. IOT technology enables a device, to advise the service center if there is a fault.

Suppliers can alert machine owners about problems such as vandalism and automatically send the maintenance team within a time period specified in an SLA.

Key Benefits

Vending Machine Suppliers:

  • Help establish closer relationship with vending machine owners, providing ability to up sell
  • Vending Machine can offer services that help owners increase profitability through smarter vending and predictive maintenance
  • Reduced cost of maintenance contract, resulting from remote troubleshooting and repair
  • Real-time information about how machines are being used along with logs of historical data and events, which can be utilized to improve the R&D of future products.

Benefits for Vending Machine Owners:

  • More revenue due to lower downtime, and lower stock-outs
  • Appropriate stock levels of perishable products can reduce obsolescence and dead inventory
  • Machines can take cards instead of cash, appealing to more customers and making theft less of a problem

Please contact for more information