Managed Services for the Power Generation Sector

Many critical locations rely on generators as back-up power supplies, including hospitals, oil and gas sites, telephone exchanges, data centers and financial institutions. However, as the equipment is only used rarely, there is always a risk that the generator will fail to start up when it is required, causing serious problems and inconvenience. Remote, real-time monitoring by Pacific Controls IOT Managed Services can proactively monitor equipment to help ensure guard against failure to start, power loss, shutdowns, overheating, low oil levels and theft. The Service can also help optimize generator running to minimize fuel costs, prolong the life of the equipment, deliver fuel automatically when levels are low and provide a 24x7 maintenance service at minimal cost, including remote troubleshooting.

Pacific Controls’ Managed Service provides a management information service that generator manufacturers, distributors or Users of generator sets, can use to gather real-time information about the status of their equipment as it is used. This data can be accessed by authorized users at any time from any location and from any web enabled device. The service also automates the processes of testing and re-fuelling. Typically, the following key alarms and monitoring points are set up in a standard installation but this can be amended to meet the user's requirements:

  • Engine status
  • Coolant temperature
  • Bearing and winding temperatures
  • Oil pressure
  • Running hours
  • Fuel level
  • Electrical parameters including: voltage, amps, KW, power factor
  • Fault alerts.
Key Benefits

Suppliers of Generators:

  • Provides a tool to access real time data from any location
  • Facilitate remote troubleshooting, reducing after market cost
  • Enable additional value added services boasting revenues
  • Optimise delivery cost of warranties and support
  • Enhance uptime of equipment, leading to customer satisfaction
  • Provide useful business intelligence on products, enabling potential for future enhancements

Generator Owners:

  • High uptime
  • Increase useful life of equipment
  • Ensure that generators will work, when they are really needed
  • Reduces operational costs
  • Facilitates more efficient power delivery
  • Optimises delivery cost of warranties and support

Please contact for more information